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ANDTEK, a company engaged in offering unified communications applications and providing solutions meeting the precise requirements of clients, has reportedly announced the introduction of attendant console software to integrate the personal directories of the clients.

 

The new introduction from ANDTEK will enable the current unified communication platform ‘AND Phone’ (News - Alert) users to merge the well-organized attendant console services into IP telephony settings cost effectively. The offered services include caller information details, internal user’s status and merging of diverse corporate directories into the network to categorize the details on call transfers/forwards and received calls.

 

ANDTEK allows the installation of various inbuilt services easily by utilizing the unified communications communication software. The user-friendly interface of the software enables the companies to deploy all the applicable services related a modern attendant console and manage the settings from a central location using easy to use interface of the software.    

 

The scalable AND Desktop AC attendant console software provided by ANDTEK is designed to use from all types of operating systems such as Windows, Max OS X, and Linux. The software facilitates starting the requirement with a single attendant console services and allows easy extending of services to the locations globally as and when required.

 

The attendant console software from ANDTEK is enabled to accept a variety of formats used in the current day corporate directories and integrate them with ease. The directories that can be linked include Active Directory and LDAP, SQL databases, MS Exchange Server and the communication manager with details of user’s database. Also by connecting to standard directory services address directories of the telephone system and MS Outlook contacts can be included.

 

On receiving a call the ANDTEK inbuilt attendant is programmed to make automatic search for the incoming caller in the database of corporate directories. The search becomes possible by entering a single search term to enable the software to search for details from the available background sources to bring out the details.