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World's Largest Telecom Expense Management Conference to Convene in San Francisco

Business VoIP

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April 22, 2008

World's Largest Telecom Expense Management Conference to Convene in San Francisco


By Tim Gray
TMCnet Web Editor
The world's largest Telecom Expense Management (TEM) best practices expo convenes today in San Francisco at the Westin St. Francis hotel.

The 14th Annual PINNACLE Users Conference, sponsored by PAETEC (News - Alert) Software, is expected to draw a diverse group of attendees providing opportunities to learn about the latest innovations in next-generation TEM and Service Lifecycle Management.


PINNACLE Communications Management Suite is a fully integrated software application that allows large enterprise customers to achieve effective communications lifecycle management and to consolidate the management and delivery of all technology-related services onto a single platform, according to Larry Foster, vice president of PAETEC Software.

"This year, we'll unveil PINNACLE's next-generation TEM capabilities. We'll also host more than 40 educational workshops featuring live demonstrations, training and discussions about next-generation TEM and total Service Lifecycle Management,” said Foster. "Customer attendance has grown every year, and more than 350 enterprise customers are expected to participate in 2008.”

PAETEC Software is a wholly owned subsidiary of PAETEC Holding Corp.

The conference will demonstrate recent PINNACLE enhancements and will explore best practices for managing the deployment and configuration of IT services, gathering real-time business intelligence to improve operational performance, streamlining workflow, and enforcing effective financial management for all service support and delivery activities.

The event's strategic sponsors are Avaya (News - Alert), Redsky Technologies, Mapcom Systems, Landing Technology Group and Asentria.

The event kicks off with a Customer Appreciation Event the evening of April 22. PAETEC has rented the entire Union Square for a "Streets of San Francisco" gala that will let attendees sample the delicacies of San Francisco's Chinatown, Fisherman's Wharf and Ghirardelli Square.

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page.

Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.





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