Business VoIP

NetIQ Corporation, an Attachmate business, has introduced a comprehensive Voice over Internet Protocol (VoIP) lifecycle management for Microsoft (News - Alert) Office Communications Server 2007. With this module, NetIQ now provides event monitoring, service performance and availability reporting for all VoIP platforms.

 

With enterprises taking advantage of VoIP implementations, messaging platforms and alternate forms of real-time communication, NetIQ (News - Alert) AppManager software provides the required foundation for enterprises pursuing unified communications to further reduce IT expenses and boost enterprise productivity.

 

NetIQ AppManager for Microsoft Office Communications Server module enables IT administrators to manage server performance through real-time monitoring and alerting on server health, including CPU, memory usage and hard drive disk space across Office Communications Server 2007. 

 

They will also be able to determine server performance thresholds and demonstrate service delivery by establishing performance baselines that allow for more accurate capacity planning. In addition, they can track application performance with call and messaging session activity and failure metrics for aggregated reporting.

 

“By extending enterprise monitoring and management to Microsoft Office Communications Server 2007, NetIQ furthers its breadth and depth of expertise in Microsoft technologies and, more importantly, helps customers to proactively manage voice quality and confidently deploy Microsoft unified communications technologies in the enterprise,” said Yancey Smith, director of UC Product Management at Microsoft Corp. “We look forward to exploring how our relationship with NetIQ spurs innovation and drives enterprise-wide adoption of this next generation of business communications.”

 

NetIQ basically helps organizations manage unified communications platforms and applications – including VoIP, Microsoft Exchange Server 2007, SQL Server, Active Directory, BlackBerry (News - Alert). With a single dynamic view of heterogeneous technologies managed cohesively by NetIQ AppManager, organizations will be able to view the performance and availability of complete unified communications services, manage service-impacting events crossing disparate technologies and conduct rapid root cause analysis to limit service downtime and improve incident and problem management.

 

“We recognize that Microsoft Office Communications Server 2007 will be important to many organizations pursuing a comprehensive unified communications strategy and with support now for this emerging technology, AppManager is the ideal platform for enterprises to achieve their real-time business communications objectives,” said Todd Tucker, director of Product Marketing at NetIQ.