BigMachines, a vendor of on-demand configuration and proposal software, has announced that it was named among the "Best Apps of 2008" by customers on the Force.com AppExchange from Salesforce.com (News - Alert) by receiving the most four and five-star customer reviews over the last year.
BigMachines officials claim "the most joint customers of any configuration and proposal product on the AppExchange," lumping joint customers such as NTT America, Enterasys (News - Alert), Carestream Health, and Teradyne in that assessment.
According to an AppExchange review submitted by Jessica Hoover, Certified Scrum Master at Rally Software, her company set forth to find a quote tool that could handle a complex pricing model, integrate with Salesforce.com CRM and be handed off to an internal resource for continued maintenance. With BigMachines, "our user adoption is 100 percent," she said.
Earlier this month TMC had the news that BigMachines achieved what company officials characterized as "another record year" in 2008 with 75 percent growth in recurring revenues over 2007. In Q4 of 2008, BigMachines saw 68 percent revenue growth over the same period in 2007 and achieved positive net income, closing the year with the best quarter in the company's history.
BigMachines grew its staff by 40 percent globally in 2008 and, "overcoming general economic trends," company officials said at the time, "continues to hire into 2009, expanding its development, product management, professional services, sales and marketing teams as well as its customer service team to increase the company's ability to meet the needs of its growing customer base." The company grew its international presence in 2008, opening offices in Frankfurt and London and adding new customers throughout Europe.
Kendall Collins, Chief Marketing Officer, Salesforce.com, attributed BigMachines' relentless focus on customer success has resulted in customers naming it one of the Best Apps of 2008 on the AppExchange."
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.Edited by Jessica Kostek