Smart Data Centers Feature Editorial

FrontRange Solutions, the premier provider of IT service management, IT asset management and customer service management solutions, released a completely new version of its IT service management product for SaaS (News - Alert) computing environments.

Comprehensive service management, service catalog and asset management capabilities are included by the new solution. For immediate and measurable benefits, it also delivers comprehensive IT best practices and an ITIL framework. This will be the first in a series of SaaS products introduced by FrontRange under its new SaaSIT brand.

To provide the most advanced offering in the marketplace, FrontRange will use its Internet Architected Platform with complete multi-tenant capability and Contextual User Experience.

The key capabilities include: Incident Management, Problem Management, Advanced Change Management, Release Management Configuration Management, Knowledge Management, Service Catalog, Inventory and Asset Management, Robust Business Workflow Designer and Engine, Internal and External Customer Self Service Portal, Complete Service Level Management, Extensive reports and analytics and Customer survey capability.

"We made a strategic investment to build the right products for the SaaS environment from the ground up. Many of our competitors did not make the requisite investment into building a true SaaS offering, and are simply hosting their legacy solutions. We knew that this was not what discerning customers would choose. We're now ushering in the next generation of IT Service Management solutions that scale to the needs of the largest enterprise customers around the world," said Michael McCloskey, CEO of FrontRange, in a press release. "This ITSM SaaS release, together with our ITSM Enterprise and Service Catalog, represent the markets' most complete IT Service Management offering and allows companies to select from the most advanced SaaS and premise offerings, depending on their individual needs."

"We have seen a strong increase in demand for IT Service Desk SaaS over the past two years and we expect this to continue for some time. It is good news for IT service desk customers and the market to have SaaS and perpetual license options available from established vendors," said David Coyle, vice president of research at Gartner (News - Alert), in a press release. "Ultimately companies should carefully evaluate SaaS solutions based on their business requirements and the overall value delivered by the vendor."

The first in a complete line of SaaS solutions, the new IT service management SaaS solution is built for the IT organization and are marketed by FrontRange under the brand SaaSIT. The new IT Service Management solution of FrontRange Solutions (News - Alert) is targeted at dynamic and growing organizations seeking true software-as-a-service solutions while at the same time demanding enterprise class capability, flexibility and scalability.

In related news, FrontRange Solutions launched ITSM Enterprise that delivers the market's most robust solution for IT Service Desk, IT Best Practices, IT Service Management, Governance and Compliance, Customer Service and much more.

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