As “voice solutions that listen,” Vocantas’ (News - Alert) IVR solutions are designed to deliver a positive outreach experience to customers. Whether an outbound call is placed to monitor hospital patients, retrieve payment for a utilities bill, or to deliver an interactive campaign message, Vocantas always aims to provide a higher level of service to customers.
On its informative website, Vocantas offers to visitors detailed overviews of its diverse selection of IVR solutions. Vocantas’ Utilities OnCall, in particular, has for many years helped utility companies to successfully achieve immediate returns on investment coupled with high customer adoption and acceptance rates. By automating routine customer service requests and making skilled resources more readily available for multifaceted customer-centric issues, utilities are able to improve accounts receivables through Utilities OnCall’s automated bill collection and instant payment services.
Luckily, Vocantas offers businesses the opportunity to see how this solution would work upon implementation through an informative free demonstration offered on its website. While the demonstration will reveal the ease in which Utilities OnCall recognizes and responds to a wide range of voice responses, it will also help you better understand how the IVR solution can assist in broadening customer service offerings, reducing accounts receivables, and freeing up resources for more difficult transactions.
The free demonstration on the Vocantas website provides step-by-step examples for retrieving account payment history, bill payment and gaining insight into a current power outage. The ability to pay bills through the interactive call solution has helped Vocantas' customers improve their accounts receivables by up to 300 percent in the first month of implementation.
Account Payment History: By dialing into a Vocantas automated services information line, a customer is able to speak their account number to retrieve billing, account payment history. By speaking a command, such as “Next,” the caller is able to hear past payments.
Power Outage: Meanwhile, other menu options include power outage information, and the ability to report meter readings. After querying the database for current outages in the area of the caller, the Utilities OnCall reports where the outage has occurred, the cause and restoration time. The solution also offers the ability to report an emergency related to the outage, which takes the user directly to the next available operator.
Account Payment: By speaking the command for the account payment menu, the system moves to this option and queries the database for valid account identification. Once the caller speaks “payment,” the system accesses the customized payment option. Upon speaking the credit card information, the system records and repeats the credit card information to the caller. The system then verifies the valid credit card number and the credit card expiration date and prompts the caller to accept the transaction. Upon completion, a confirmation number is then delivered to the caller for that unique transaction.
To see how your company can reduce accounts receivables and eliminate escalated customer calls, check out the free demo for yourself on the Vocantas website.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.
Edited by Jennifer Russell