When a patient is discharged from the hospital after receiving treatment, a healthcare facility must ensure that patients are taking medicine as directed and obeying protocols administered by doctors. While a lack of resources and high costs can block patients from receiving the necessary follow-up, a comprehensive and advanced IVR solution can have a positive – and even life-saving – impact on post-discharged patients.
According to a case study, a surprising one-fifth of patients released from a hospital or managed care facility undergo adverse events like drug effects, infection and therapeutic errors that can lead to disability or even death. However, with the appropriate follow-up system in place, time, money – and lives – can be saved.
Calling on Vocantas’ (News - Alert) expertise in IVR solutions for automated telephone follow-up, Dr. Alan Forster of the Ottawa Health Research Institute at one time requested Vocantas create a system that would both boost the efficiency of calling patients to reduce or rid of adverse events. Thus, Vocantas developed CallAssure, an IVR solution that collects and delivers pertinent information in support of a patient’s unique care plan.
Not only were patients highly receptive to the automated outreach system, with two-thirds revealing they preferred to speak with a system rather than with a nurse, but 88 percent of the post-discharge duties related to phone monitoring of patients was eliminated. Thus, nurses were only required to contact the patients who truly needed face-to-face intervention and assistance.
The success of Vocantas’ CallAssure solution has led to an extensive portfolio of IVR solutions that organizations can truly trust. Whether it’s the Scaller IVR for student monitoring and retention, or the Utilities OnCall IVR for complex customer-centric issues or projects, Vocantas is breaking into all sectors to help companies ensure positive outreach experiences with customers.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.
Edited by Jennifer Russell