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Vocantas' Watchdog Raises IVR Solution Red Flags


TMCnews Featured Article

June 15, 2011

Vocantas' Watchdog Raises IVR Solution Red Flags

By Tammy Wolf, TMCnet Web Editor

 Once a company has installed or deployed an IVR solution, it’s pertinent to be aware of any potential issues before it gets to the end-user.

IVR solutions expert Vocantas (News - Alert) takes an extra precautionary step to ensure an IVR is kept up and running with its Watchdog IVR, which is designed to keep a close eye on any implemented services and raise red flags for problems before they reach the customer.

Ideal for companies with 24/7 or mission-critical operations, including banks and hospitals, emergency notification systems or companies with a global customer or employee base, the Watchdog IVR is perfect for ensuring IVR uptime and minimizing any loss of service, helping companies to avoid revenue, negative publicity, and customer loss.

“Companies that rely on interactive voice solutions to connect with their customers can reduce their risk of IVR downtime with Watchdog,” Keri Fraser of Vocantas told TMCnet. “Banks are a good example of organizations that must offer 24/7 service to their customers in order to be competitive.  Now with Watchdog, they can rest easy knowing if there is a problem with the IVR, they will know about it before a customer even encounters a problem.”

Vocantas’ Watchdog IVR comes packed with features, including a password-protected Web interface; a script builder to reach IVRs through other IVRs; a log of reach attempts and whether they were successful; and an e-mail alert.

Completely configurable according to a company’s preferences, the Watchdog IVR can either dial out to a monitored IVR, or the monitored IVR can dial into the Watchdog application. Users can also determine how often the Watchdog IVR should “ping” a monitored IVR, or how many times the IVR can miss a Watchdog’s “ping” before users are alerted.

Meanwhile, IVR hosting services companies and integrators can also find value-added services and more easily meet service-level agreements with the addition of IVR solutions monitoring.

To learn more about Vocantas’ Watchdog IVR solution, as well as its other IVR solutions that you can trust, click here.

Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.

Edited by Jennifer Russell

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