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Authentidate's IVR Solution Selected for University of Utah Telehealth Network

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June 30, 2011

Authentidate's IVR Solution Selected for University of Utah Telehealth Network

By Anshu Shrivastava, TMCnet Contributor


The University of Utah has selected Authentidate (News - Alert) Holding Corp., for Utah Telehealth Network’s Utah Remote Monitoring Project, called “Improving Healthcare One Patient at a Time.”


The University of Utah Health Sciences clinical team and the Utah Telehealth Network have selected the company’s advanced telehealth solutions to support the Utah Remote Monitoring Project, said Zachary Madrigal, director of Southwestern Region at Authentidate.

Authentidate will provide the project with an Electronic House Call (EHC) remote monitoring device, remote monitoring kiosk device and IVR telehealth solutions made available through its ExpressMD Solutions joint venture company.

“UTN is a mature telehealth network connecting hospitals, clinics and health departments, said Dr. Marta Petersen, director of Utah Telehealth Network and vice-chair for the Department of Dermatology at University of Utah School of Medicine.

For a growing variety of telemedicine programs, UTN provides support and aims to positively impact patient outcomes and contribute to ongoing healthcare redesign and payment reform efforts in Utah, Dr. Petersen said, adding that this project will implement new methods for chronic disease management for patients in rural and urban Utah.

In addition to a centralized care coordinator, the scope of the Utah Remote Monitoring pilot project includes four clinics requiring concurrent monitoring of 15-20 patients each, and two additional locations to pilot the kiosk-based systems for 30 concurrent patients each.

Moreover, project directors also anticipate acquiring a care manager workstation, 60-80 patient home units, two Kiosks and 15-20 IVR patients, all dependent on finalization during implementation.

“The Utah Remote Monitoring Project will allow patients to have access to quality health care nearer their homes,” said Donna Singer, CEO of the Utah Navajo Health System.

Authentidate’s remote patient monitoring solutions bring personalized care to patients in their homes. An easy-to-use in-home, touchscreen remote monitoring device, EHC provides scheduled care plan reminders. In addition, it also allows patients to enter their own vital signs.

The remote monitoring kiosk performs the same functions as EHC for multiple patients from a single common location like a clinic or school, according to company officials.

Using the EHC, the IVR solution, or the kiosk solution, clinicians can remotely monitor their patients’ vital signs and gather additional pertinent information about their patients' health to supplement in-person visits.

Plus, they can also review their patients’ remote monitoring session results securely using the secure web-based application and remotely manage or adjust their patients’ care plans, medication reminders and related information. Company officials said that clinicians can also use the EHC to provide disease-specific education to their patients in real-time.


Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Tammy Wolf







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