TMCnet - World's Largest Communications and Technology Community



Avista Utilities Selects EP2M to Implement Customer Care and Billing Software

TMCnews Featured Article

August 22, 2012

Avista Utilities Selects EP2M to Implement Customer Care and Billing Software

By Cheryl Kaften, TMCnet Contributor

EP2M, LLC, a systems integrator and Gold-level member of Oracle PartnerNetwork (OPN) has been selected by Spokane, Washington-based Avista Utilities to implement Oracle Utilities Customer Care and Billing software.

Avista is an investor-owned utility serving more than 360,000 electric and 321,000 natural gas customers in the Pacific Northwest. The company will be replacing a legacy system with Oracle (News - Alert) software that handles most customer-facing transactions—service connection, meter reads, rating, billing, and more—while also providing associated functions, such as payment processing, collections, field service, and meter management. The product evolves with business demands, minimizing cost and risk. It scales from a few thousand to many millions of customers.

"We are pleased to be working with Avista to ensure successful alignment of the Oracle utility platform," said EP2M CEO Dave Mulit. "As a valued systems integrator for Oracle Utilities, EP2M's industry specialists can deliver ideal implementation, integration and migration services for Avista and ensure that the project stays on time and on budget."

"We believe we have a good cultural match with EP2M," said Avista Director of Customer and General Services Vicki Weber.  "This alignment not only delivers a rewarding relationship, but can drive results and productivity through shared values."

"We're confident that EP2M's seasoned team, collaborative approach and track record of successful implementations positions us well for a positive outcome for our customers and our internal performance," said Avista Director of Applications Pat Dever.

In related news, Avista has just wrapped up an in-home energy audit program that enabled customers in unincorporated areas of Spokane County and in the City of Spokane to make informed decisions about how to save power. The two-year pilot program ran through August 3 and was federally funded.

 Under the program, certified auditors conducted a physical inspection of a home and its major appliances. The auditors also performed a series of diagnostic tests to uncover areas of heat loss or gain. Results and recommendations were provided in a written follow-up report. Homeowners also received an energy efficiency kit with weatherization items, CFL bulbs and low-flow showerheads.  

 Joe Brabeck, Avista’s energy audit program manager, said, “About 18 percent of Avista customers receiving an audit have taken the next step of implementing the recommended improvements that qualify for an energy efficiency rebate.” 

The in-home energy audit pilot program also created jobs, infusing an estimated $500,000 into Spokane County’s economy. “Ten new temporary home energy auditors were employed for the two-year pilot program, with more than 25 individuals receiving training leading to a Building Performance Institute, Inc. (BPI) professional certification. These are skills that can transfer to other positions and that will continue to benefit our community,” Brabeck said.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Amanda Ciccatelli

Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2018 Technology Marketing Corporation. All rights reserved | Privacy Policy