TMCnews Featured Article

AOTMP, a provider of fixed and wireless telecom management solutions for businesses, unveiled its 2010 State of the Industry Report on Oct 1, 2010. The report is the essential guide for enterprise customers, suppliers, and venture capital firms in the TEM (Telecom Expense Management) and WMM (Wireless Mobility Management) fields.

 This year’s report highlighted the first-ever TEM/WMM supplier rankings as determined by the businesses and organizations who use TEM and WMM goods and services.

The 2010 State of the Industry Report ranks the Top 25 TEM/WMM suppliers in enterprise satisfaction along with AOTMP’s Industry Confidence Index and a comprehensive analysis of industry trends. To obtain the information for the results of the report, input was received from over 1,100 top executives, finance professionals and telecom operations leaders at U.S. enterprises that use TEM/WMM products and services. 

To compile the top 25 rankings of 2010, AOTMP State of the Industry Report researchers tallied over 1,100 individual responses from enterprises that use TEM/WMM goods and services. Data was obtained from a combination of Web surveys, email responses and phone interviews. Suppliers were rated by users on a satisfaction scale of 0 to 10, with 10 indicating the highest level of satisfaction.

“The Top 25 TEM/WMM suppliers in the 2010 AOTMP State of the Industry Report can be proud of their achievements,” said Tim Lybrook, CEO of AOTMP. “The fast moving nature of the Telecom Expense Management and Wireless Mobile Management industries rewards those vendors that meet the technical, operational and informational needs of their customers. However, this inaugural ranking also showed that much remains to be done. Enterprise satisfaction scores were good—but not as high as one would expect. Qualitative feedback indicates that customers are seeking far more support than they are currently receiving. This represents an opportunity for suppliers who can deliver efficient and knowledgeable service in line with user expectations.”

Listed in rank order from highest to lowest, the Top 25 suppliers for 2010 out of a field of hundreds of TEM/WMM vendors are:

1.       Mobi (WMM only)

2.       Comview

3.       Wireless Analytics (WMM only)

4.       Wireless Watchdogs (WMM only)

5.       Avalon Global Solutions, Inc.

6.       TeleManagement Technologies, Inc.

7.       mindWireless (WMM only)

8.       Breakaway Services

9.       Invoice Insight

10.   BroadSource, Inc.

11.   AnchorPoint (News - Alert), A Division of MTS

12.   Asentinel

13.   Advantage IQ (News - Alert), Inc.

14.   Integrated Mobile (WMM only)

15.   Quickcomm

16.   PAETEC (News - Alert) Software Corp.

17.   Telesoft

18.   Cass Information Systems

19.   Veramark

20.   Telwares

21.   Avotus (News - Alert) Corporation

22.   Tangoe, Inc.

23.   Rivermine (News - Alert)

24.   ProfitLine

25.   HCL Expense Management Services

 If you are interested in viewing the 2010 AOTMP State of the Industry Study, you may call AOTMP at 800-860-8608 or fill out a contact form to request a comprehensive review session with AOTMP analysts.