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Gartner has positioned TOA Technologies (News - Alert) in its 2011 Field Service Management (FSM) Magic Quadrant, the company has announced.

According to the company, TOA provides the only complete, end-to-end, web-based, enterprise-class solution on the market today. In the cable/broadband, telecom, insurance, home services, and retail industries, ETAdirect currently manages more than 60 million appointments annually for many global name brands, such as Cox (News - Alert) Communications, Virgin Media, Cablevision, UPC, Suddenlink Communications and Arnhaus Furniture, among others, the company stated in a press release.

“Since TOA's inception, we have pioneered change in the enterprise mobile workforce management space and we're honored to be recognized, which we believe is not only for our hard work but our continued vision in this year's Gartner (News - Alert) Field Service Management Magic Quadrant,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “TOA's sustained focus on innovation without compromise across the broad spectrum of technology from platform to delivery has been a hallmark of our unique position in the market.”

ETAdirect can route more than 10,000 jobs in less than 5 minutes as it is powered by patented predictive analytics technology and the world's fastest and most flexible routing and scheduling optimization engine.

ETAdirect can predict a one-hour appointment window with 98 percent accuracy, and communicate estimated arrival time to customers – enabling better planning and management of the field workday, as well as a superior customer experience as it features natively integrated time-based capacity management and proactive customer communications, the company has stated.

Recently, the company released the latest version of its browser-based mobile workforce management solution, ETAdirect 4.0. The company’s ETAdirect mobile workforce management solution combines a full suite of integrated field service and appointment tools in one Web-based application.

It focuses on delivering a unified and enhanced customer experience via intelligent, automated and predictive customer communications. The ETAdirect facilitates users to plan, schedule, dispatch, monitor and communicate in real-time with client customers.