InterCall conducted a survey of its customers and concluded that the storms that occurred in the United States in January on the 12th and 27th resulted in over 3.3 million InterCall (News - Alert) conferencing minutes in the northeastern region of the nation.
In this region, a 29 percent increase in conferencing minutes was witnessed when compared to an average January business day. The bad weather conditions, school closures, canceled flights and risky roads forced several people to stay at home but businesses for companies continued as usual thanks to InterCall’s conferencing services.
InterCall’s survey also found that the number of InterCall conferencing minutes in New Jersey over the two snow storm days increased by 37 percent, the highest increase compared to all other states that were surveyed.
Also across Connecticut and New York, InterCall conferencing minutes increased by 33 percent over these same days. The cities of Newark and Philadelphia also witnessed remarkable spikes in their dependence on conference solutions. The increase was 33 percent and 32 percent, on Jan. 12 and 27 respectively.
InterCall sources explained that conferencing and collaboration technologies keep a mobile workforce connected always. Conferencing enables workers from across the world to collaborate without them traveling long distances thereby saving businesses time and money. It also serves to increase worker productivity. Companies like InterCall provide services which can keep companies connected at all times.
Kathleen Finato, senior vice president of marketing and product marketing, InterCall said in a release, “These findings confirm the important role that technology plays in our everyday lives. Our conferencing solutions can help businesses and their employees remain connected and productive despite the weather outside.”
“Whereas the current paralyzing weather in the Midwest and Northeast has the potential to derail travel and personal plans, conferencing is something that people can count on in rain, sleet or snow,” Finato added.
InterCall enhances productivity of people and companies by providing advanced audio, event, Web and video conferencing solutions which save on time and money. The company employs over 1,500 operators, customer service representatives and call supervisors besides accounting, marketing and IT professionals.
InterCall leverages MetraTech’s MetraNet offering to automatically create and modify offers, promotions and rate plans without the need for additional software development. This reduces time to market for new product and service launches.
Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.
Edited by Janice McDuffee