Global Crossing, provider of IP Solutions, announced it’s enriching its Fast-Track Services portfolio for service provider customers with the addition of Global Crossing (News - Alert) Connect Solutions integrated audio, Web and video conferencing services, and a newly enhanced uCommand self-service portal.
For service providers, Global Crossing Fast-Track Services portfolio integrates the business processes, products, services and system tools necessary. This enables service providers to offer enterprise customers end-to-end global data solutions, backed by consistent and seamless Service, according to company officials.
The newly available unified communications solutions are called Global Crossing Connect Solutions. This family of applications is built on a scalable, standard application programming interface (API), that enables a faster, integrated and seamless collaboration experience, said company officials.
Omar Altaji, managing director for Worldwide Carrier Services at Global Crossing, said that Global Crossing Connect Solutions represent a strategic step in the company’s vision to provide a best-in-class collaboration experience for customers around the world, and reinforces GPP as an industry leading partner program.
“Our global IP-based platform enables us to be an influential player in the development of leading-edge solutions that enhance the way the world works and communicates,” Altaji said.
Global Crossing’s Global Partner Program (GPP) serves over 70 partners across all regions of the globe. With these partners, the company has established more than 160 Network-to-Network Interconnects (NNIs).
GPP provides regional service providers the benefits of global reach, service expansion and reduced time-to-market. In addition, it also provides the ability to build a network or add service capabilities without significant investment.
Global Crossing Connect Desktop, Connect Mobile for handheld devices and Connect Outlook Add-In integrate with calendar applications. In addition, they enable chairpersons and participants to host or join Ready-Access audio and Web Meeting conferences with a single click, said company officials.
Pete Bell, senior vice president for Global Partner Program at Global Crossing, said that the GPP Fast-Track product portfolio enables service providers to target new customers or up-sell existing clients, and to minimize customer churn and increase customer loyalty.
Recently, the company also expanded its uCommand customer portal, and online account management tool that gives customers access to network management and services. Company officials said that it gives carrier customers the ability to price extended-reach solutions that complement their on-net services for enterprise clients.
The company has broadened the scope of uCommand to support network management capabilities for its EtherSphere and Wavelength services. Moreover, administrative tasks such as assigning permissions to and adding customer users have been simplified.
Additionally, Global Crossing also announced that it’ll expand its Global Crossing EtherSphere Virtual Private LAN Services (VPLS) to more than 40 new locations in the United States, Europe and China by the end of 2011.
Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.