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The BroadSoft, M6 Merger: Ups and Downs

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October 26, 2010

The BroadSoft, M6 Merger: Ups and Downs

By Juliana Kenny, TMCnet Managing Editor

The recent migration to BroadSoft’s BroadWorks platform from Genband’s M6 has left some users in a tizzy. TMC’s (News - Alert) Peter Radizeski touched on this subject in a recent blog post noting, “The problem has been that Broadsoft has completed the process of adding the M6 feature set to the BroadWorks platform. There are a bunch of M6 companies wondering what to do, because migrating customers from one platform to the new one (M6 to standard BroadWorks) would be painful. (Thing re-configure every phone!)”

While we’d never wish that on anyone, there are obviously some issues here for M6 users. BroadSoft’s (News - Alert) CTO, Scott Hoffpauir said, "each provider has to take a look at its own business to decide the next step. BroadSoft has no plans to end of life those platforms. We will have the same support going forward. For those looking for a migration path, we have a few and support you doing it." James Puckett, president of Engineers' Consulting Group (News - Alert) commented on this migration favorably stating, “Since their acquisition of the M6 product line, BroadSoft has done an admirable job of working with M6 owners in their conversion to the BroadWorks platform. While many M6 owners would have preferred that BroadSoft continue to enhance and support a platform that they have selected, I don't think any objective party really ever expected that would be the case.”

There has been talk of M6 users just running both platforms until the phones die and then upgrading to a BroadWorks platform. Radizeski mentioned that CommX, a BroadSoft shop has also now merged with PressONE, an M6 shop. Why is there so much merging going on in this arena? There are probably two reasons according to Radizeski, “the VC backed VoIP Providers won't be seeing any more cash from their VC's without more results; and there are just too many providers in the space -- no scale being approached by so many.”

Certain hindrances still await M6 users even though BroadSoft has promised to support them. Puckett suggested, “In my opinion, the single biggest hurdle for service providers migrating from the M6 to BroadWorks will be the lack of features in the SCCP handsets once they are converted to SIP. If not for this limitation, most service providers would likely be very eager to take advantage of the richer feature set that BroadWorks offers and would migrate their customer base with all reasonable haste.” We will have to wait and see how the migration progresses, and what happens to all those M6ers with the new platform.

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Juliana Kenny

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