Norwalk, CT (July 16, 2010) Technology Marketing Corporation (TMC) today announced the IP Contact Center Technology Pioneer Award winners presented by Customer Interaction Solutions magazine. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.
The IP Contact Center Technology Pioneer Award recognizes companies which have brought to market an outstanding IP contact center product or service. Winners were selected based on the IP contact center solutions that offered stand-out features, functions or capabilities which set them apart from others in the space.
“It’s an honor, once again, to recognize pioneering companies which proved to our editorial team that it’s IP contact center solutions are truly groundbreaking technologies,” stated Rich Tehrani (News - Alert), CEO, TMC. “We were please to see so many outstanding solutions and are pleased to recognize 22 solutions.”
The Fifth Annual IP Contact Center Technology Pioneer Award winners are listed below and will be showcased in the July issue of Customer Interaction Solutions.
2010 IP Contact Center Technology Pioneer Award Winners
Company
|
Product
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Autonomy
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Autonomy interaction Control Element (ICE)
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CosmoCom
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CosmoCall Universe - CosmoDashboard
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Fonality
|
HUD Queues for Call Center Edition
|
HyperQuality
|
ClearMetrix
|
Ifbyphone
|
Call Distributor
|
inContact
|
inContact
|
LiveOps
|
LiveOps On-Demand Contact Center Platform
|
Mitel
|
Mitel (News - Alert) Contact Center Solutions
|
NICE Systems Ltd.
|
NICE SmartCenter for the VoIP Contact Center
|
Noble Systems Corporation
|
Noble SIPhony
|
OAISYS
|
Tracer
|
RingCube Technologies, Inc.
|
RingCube vDesk
|
Sangoma Technologies
|
NetBorder Call Analyzer 2.0
|
ShoreTel
|
ShoreTel (News - Alert) Enterprise Contact Center 5,1
|
Syntellect
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Syntellect (News - Alert) CIM
|
Toshiba America Information Systems, Telecommunication Systems Division
|
Toshiba (News - Alert) Strata Call Manager
|
USAN
|
Hosted Call Center Solutions
|
Varolii Corporation
|
Varolii Agent Connect
|
Varolii Corporation
|
Varolii Queue Management
|
Verint® Witness Actionable Solutions®
|
Impact 360 IP Recording
|
Verizon Business
|
Verizon VoIP Inbound with Local Originations
|
Zeacom
|
Zeacom Communications Center
|
About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance).
TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite Spotlight, Green.TMCnet.com, Healthcare.TMCnet.com, Business Video, Finance.TMC.com, Legal.TMC.com and Education.TMCnet.com.
For more information about TMC, visit www.tmcnet.com.
Contact:Jan PierretMarketing Manager[email protected] (203) 852-6800
Edited by Juliana Kenny