KnoahSoft Solution Now Rated 'Avaya Compliant'
(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 23 April 2012
Release date- 18042012 - HENDERSON, Nevada - KnoahSoft, a leading provider of VoIP applications for contact centers, BPOs, banking, retail and healthcare companies throughout the world, today announced that its workforce optimization solution is compliant with key collaboration solutions from Avaya, a global provider of business collaboration systems, software and services.
KnoahSoft's Harmony supports call recording, quality and performance management initiatives. The VoIP-enabled, 100% web-based solution enables call, email and chat session review in a PCI-compliant, services-oriented, open reporting framework. Contact centers use Harmony to effectively manage their business operations with real-time and offline data. The product provides all of the data collected via recording, surveying and speech analytics to help improve agent performance and quality while supervisors have a collaborative environment to support agents through messaging, monitoring, e-learning and coaching modules. The application is now compliance-tested by Avaya for compatibility with: Avaya Aura Communication Manager 6.0.1 using Avaya Aura Application Enablement Services 6.1.1.
'The completion of compliance testing demonstrates our commitment to giving our Avaya customers and partners an affordable, comprehensive, compatible WFO suite for Avaya Aura Communication Manager,' said Ralph Barletta, President and Co-Founder of KnoahSoft. 'Our users in Avaya-based contact centers rely on Harmony to meet their performance management needs every day. Harmony's innovative architecture based on open, standards-based platforms helps customers incorporate contact center management best practices easily and cost-effectively, making it more likely for them to uncover new possibilities for getting more out of their communications infrastructure.'
KnoahSoft is a Technology Partner in the Avaya DevConnect program-an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, KnoahSoft is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure-speeding deployment of new applications and reducing both network complexity and implementation costs.
'KnoahSoft's latest update to their workforce optimization solution has undergone formalized interoperability testing,' said Eric Rossman, vice president, developer relations, Avaya. 'By working with independent technology companies through the Avaya DevConnect Program to assess compatibility, this helps us ensure that Avaya customers can confidently upgrade and leverage the latest technologies from Avaya.'
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
Knoahsoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony, users can increase productivity, enhance customer satisfaction, improve workflow and ensure compliance. Learn more at knoahsoft.com.
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