Interactive Intelligence launches Interaction Edge appliance
Jun 07, 2012 (Datamonitor via COMTEX) --
Interactive Intelligence Group Inc., a provider of unified IP business communications software and services, has launched Interaction Edge, a combined gateway, media server, and SIP proxy appliance designed to streamline enterprise IP telephony deployments.
Interaction Edge provides gateway capabilities enabling connections between traditional trunk lines and voice-over-IP networks, and adds media server and SIP proxy functionality in a single appliance.
According to Joe Staples, chief marketing officer of Interactive Intelligence, by combining functionality onto a single appliance, enterprises and contact centers can simplify IT management and reduce costs.
"Following our overall product strategy of an all-in-one approach to communications infrastructure, Interaction Edge gives customers a single appliance to manage instead of multiple devices," Mr Staples said. "Interaction Edge also provides the advantages of hardware redundancy for disaster recovery and remote administration, making it ideal for distributed organizations, including those that use our cloud-based communications-as-a-service delivery model."
Interaction Edge is designed to work with the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center (CIC), which gives mid-size to large contact centers and enterprises applications such as interactive voice response, automatic call distribution, multichannel recording, predictive dialing, unified messaging.
The Interactive Intelligence media server offloads the CIC application server by handling all audio processing. Its SIP proxy helps to route calls between servers in enterprise IP telephony environments. The gateway capabilities of Interaction Edge are available in one, two, four, and eight-span increments for scalability.
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