Pratt Industries selects Windstream's unified communications services
Jun 22, 2012 (Datamonitor via COMTEX) --
Windstream, a provider of network communications, has announced that Pratt Industries, Inc., a manufacturer of recycled paper and packaging, has chosen it to provide customized managed Unified Communications services.
Pratt will now rely on Windstream to connect and centralize communications among their 72 locations nationwide. For Pratt Industries, phone and fax service is essential to its day-to-day business operations because of the ongoing communication between locations, and with Pratt's customers. However, prior to partnering with Windstream, each of Pratt's facilities was using outdated PBX phone systems that required a great deal of maintenance and repairs, resulting in a significant amount of downtimecosting the company money due to lost productivity. Pratt needed a solution that would be more reliable to keep its customer service lines up and running at all times, the company said.
"In looking for a new communications provider, we wanted a trusted company with proven technology and service that would be able to provide a fully managed solution," said Juan Merelo, Technical Services Manager, Pratt Industries. "We didn't want to have a dedicated phone specialist on staff, and didn't want to have to try to coordinate with multiple vendors. Windstream provides all of the services and support that we need it's a one-shop deal."
To meet Pratt Industries' specific business needs, Windstream is providing a customized, totally managed Unified Communications service that was designed and developed especially for Pratt. The system is built upon the Mitel 3300 IP Communications Platform (ICP) which is housed in one of Windstream's enterprise-class data centers and utilizes Windstream's Multiprotocol Label Switching (MPLS) network to connect Pratt's geographically and functionally diverse locations.
The Mitel 3300 ICP is a scalable communications system that provides enterprise IP PBX capability plus a range of embedded applications including standard unified messaging, auto-attendant, ACD, and wireless gateway. It supports over 500 telephony features and a powerful suite of applications including multimedia collaboration, customer relationship management, and unified messaging. With Windstream's managed Unified Communications solution, employees at Pratt have noticed enhanced call clarity, and have benefited from the additional features available with VoIP, the company added.
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