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Global Directory Software Makes Collaboration Easier

TMCnews Featured Article

February 16, 2012

Global Directory Software Makes Collaboration Easier

By David Sims, TMCnet Contributing Editor

"Unified Communications (News - Alert)” might be one of those phrases you’ve heard bandied about, don’t really understand, but don’t want to ask one of the tech geeks “Uh, so... what’s unified communications, anyway?”

No fear. Basically, what UC refers to is any technology that lets people collaborate on work -- if I had my Google (News - Alert) Docs set to “Share” with my 14-year old son as I write this, we’d be doing unified communications. If you’ve heard of, or used, online white boards and a shared document repository then hey, you’ve got the idea of UC. The main business advantage is that it lets people work as a team who are nowhere close to each other physically.

And the “unified” part also means that they all work together. The ideal is that you can jump between all available communications avenues in real time, like “escalating an instant message exchange into a phone call or even a conference call,” as one observer puts it, even bringing remote workers in on the fun.

UC is about connecting a PDA, laptop, netbook, or other computer to the system, collaborating on the platform of your choice and accessing all the business apps you need, like CRM, data management and reporting utilities, no matter where you are or what device you’re on.

Yes, there are a lot of working parts there. One good addition to a Unified Communications Software Suite would be global directory, as you can imagine.

Fidelus offers  an option here, the Fidelus Global Directory, made to help you find the people you need to be collaborating with in your UC setup.

Cisco (News - Alert) IP phones come with this sort of functionality built in, but Fidelus officials say they have a more efficient version, which recognizes international characters and languages, “provides a single, unified location of directory information” and can sync all relevant info from a current Active Directory.

UC has been gathering steam for a while now - just two years ago Infonetics Research (News - Alert) predicted  that the whole UC market would be worth a billion dollars by 2013, and it’s well on the way to surpassing even that optimistic prediction. 

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi

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