Unified Communications (News - Alert) (UC) are known to increase productivity, enhance service quality and boost customer experience. And, cloud-based voice solutions are known to help reduce costs and simplify operations while improving worker productivity.
Jumping on the “Cloud technology” bandwagon and in an effort to eliminate the need for expensive on-site equipment such as PBX (News - Alert) and key systems while leveraging UC, Comcast Corporation – a provider of information and communications products and services – announced the roll out of a new cost-efficient, cloud-based voice and UC solution called Business VoiceEdge.
As the latest addition to the Comcast suite of voice solutions, the VoiceEdge is fully managed over Comcast’s network. According to Comcast, the latest offering delivers a common user experience, high definition (HD)-quality voice service, and a full suite of unified communications features.
The new VoiceEdge cloud-based UC solution not only eliminates the need for expensive on-site equipments such as PBX and key systems, but it also provides a predictable monthly cost, a high service quality, as well as an enhanced customer experience.
Currently available across most of Comcast’s Northeastern Division – which includes 14 states from Maine through Virginia and the District of Columbia – as well as Chicago, the new VoiceEdge helps multi-site organizations and mobile workforce to communicate more efficiently. The nationwide rollout across Comcast’s entire service is targeted by the end of 2012, say officials with Comcast.
Business VoiceEdge is delivered over Comcast’s advanced network that spans 20 of the nation’s top 25 markets, and is monitored by multiple Network Operations Centers (NOCs) for all the year support.
According to Comcast, the VoiceEdge is an affordable solution with unlimited nationwide calling, advanced Polycom (News - Alert) phones at no additional charge, HD audio and advanced unified communications and mobility features that allows users to enjoy anywhere, anytime communication.
In addition to featuring anytime, anywhere voicemail-to-email capability, the VoiceEdge also features the Telephony Toolbar, business voice continuity, and multi-location simplicity and commonality.
The Telephony Toolbar is a downloadable client that facilitates click-to-dial and service management from within Microsoft Outlook, Internet Explorer, and Mozilla (News - Alert) Firefox. It can redirect calls to back-up numbers if there is a power outage or other on-site issues to keep business operating. And, it also provides on-net calling between sites using extensions, unified calling experience, add new locations quickly.
Diane Myers, directing analyst, VoIP and IMS, Infonetics (News - Alert) Research, said in a statement, “Combining the Business VoiceEdge product with Comcast’s nationwide network and strong data products is a compelling addition to the market.”
In recent news, the company had announced the regional roll out of its Chamber Referral Program in Maryland, Virginia and Washington, D.C. as part of an ongoing strategy to help small businesses access advanced communications solutions.
Edited by Jennifer Russell