To quickly search, locate, or contact colleagues within an organization, unified communications (UC) software provider Fidelus Technologies has launched a Global Directory. According to Fidelus Technologies, it is intended to be a user-friendly replacement to the out-of-the-box directory found on most Cisco (News - Alert) IP phones which requires multiple key presses for each letter.
Key features include user-friendly interface and search features, simplified T9 efficient character input, international characters and languages support, single, unified location of directory information, synchronization with a company’s Active Directory or local CSV file, and Web-based interface makes it easy to administer.
In a statement, Vladimir Hrabrov, Fidelus Technologies’ vice president of Software Engineering commented, “Over the course of several years, we've discovered that many clients are dissatisfied with the standard directory search features of Cisco IP phones.”
He added, “Beta users of our application have enjoyed increased adoption and productivity through the streamlined directory search options available within Fidelus Global Directory.”
The supplier said that the Global Directory application is part of Fidelus’ ongoing strategy to design turnkey applications that enhance the end-user UC communications experience by streamlining their daily work processes. These applications bridge the gap between Cisco hardware functionality and end-user business requirements.
The company also introduced the Fidelus Console Operator 2.0, Remote Phone (News - Alert) Control, and Provisioning Manager Express applications, all of which are available for download. While the Console Operator is a lightweight alternative to the end-of-life Cisco attendant console, the Remote Phone Control allows IT administrators’ remote access to troubleshoot and control Cisco IP phones without physical access to the device. Provisioning Manager Express offers a simple way to add user configurations using a simple web-based interface.
Edited by Jennifer Russell