For Arizona’s Casa Grande Regional Medical Center, their high-cost legacy phone system was proving to be nothing but a money pit, not to mention dated and inefficient. In need of a flexible system that could meet not only reduce cost, but improve reliability as well, Casa Grande looked to Mitel (News - Alert).
UCC provider Mitel, teamed with its channel partner Trans-West Network Solutions (News - Alert), the hospital was able to deploy a virtual UCC solution, giving its IT department control over their communications seamlessly, like any other virtual application.
With over 1200 telephone lines across three locations, Mitel’s virtual UCC solution provided an easy solution to develop, deploy and manage.
“There are two primary reasons we selected Mitel to replace our communications infrastructure, one being the flexibility of the phones to accommodate custom HTML based applications, and the other being the ability to truly treat voice as an application,” said Walter Chisenski, director of Information Technology at Casa Grande Regional Medical Center in a press release. “Of the vendors we evaluated, Mitel was the easiest to develop against and the only one to deliver a leading edge communications solution as a virtual appliance. As a result, not only do we have reliable, secure communications across the entire campus, but we have advanced capabilities such as pushing HTML alerts to staff in case of an emergency, like a fire.”
Two elements from Mitel’s solution included with Casa Grande’s upgraded are Virtual Mitel Communications Director (vMCD) and Mitel Dect Wireless Solution.
vMCD is a real-time voice application for the VMware vSphere platform and runs on the same servers as other business applications in virtualized data centers.
“Mitel’s ability to provide a virtualized solution tailored to the hospital’s unique communications needs was key during selection process,” commented Phil Keenan, Mitel’s executive vice president, Americas. “Through our channel partner Trans-West Network Solutions we have successfully provided Casa Grande Regional Medical Center with a fully virtualized environment that simplifies tasks, and ensures a high level of service continuity in a critical healthcare environment.”
Edited by Jennifer Russell