Supporting voicemail across more than one location often puts more burdens on the network and creates complexity and IT workload. However, an advanced gateway can considerably ease the combination and management of disparate voicemail systems. Cisco provides one such offering with its Cisco Unified Messaging Gateway (News - Alert).
Recently, the company announced the Cisco UC Gateway Services API, to help IT managers in reducing voice fraud and other types of malicious activity. Facilitating improved voice services on the Cisco (News - Alert) Integrated Services Router Generation 2 (ISR G2) router, The API makes access to enterprise voice network edge easier.
With the help of Cisco UC Gateway Services API, the customers can easy access to call information at the network edge. They can utilize this information to pinpoint and reduce malicious activity on their networks. This malicious activity may include social engineering and identity-theft scams, contact center account takeover fraud, unauthorized network access and service use, and even the telephony denial of service (TDOS) attacks.
The company makes use of Cisco ISR G2 and the Cisco Unified Border Element (CUBE) for SIP trunks and Cisco TDM Gateways for TDM trunks to support Cisco UC Gateway Services API, the company stated in a press release.
Mark Lohmeyer, vice president of product management at Cisco, stated in a company press release, “Cisco has a long history of innovation. Innovative services made possible by the Cisco UC Gateway Services API add value to our session border control and TDM gateway offerings and bring added visibility and control to the voice network.”
Recently, TMC’s (News - Alert) Madhubanti Rudra reported that Cisco partnered with CSC to unveil its Unified Communications (News - Alert) as a Service (UCaaS) product in the Canadian market. The partnership will focus on offering the Canadian clients with state of the art collaboration services suited to cater to the changing needs in the workplace. The UCaaS solution introduces a utility-based, per-user pricing model for the companies with tight capital-expenditure budget, and is complemented by CSC’s (News - Alert) multi-platform integration.
Edited by Brooke Neuman