TMCnews Featured Article
May 10, 2012
Remote Phone Control to Support Unified Communications Software
By Susan J. Campbell, TMCnet Contributing Editor
The typical company today is not the single headquartered organization with one location. Even the small business is likely to have multiple locations supporting a variety of functions and employees. When communications are still an important part of the mix, unified communications software takes a prominent role.
In unifying communications in an environment with disparate locations, it’s not uncommon for all operations to function on one network under the tutelage of one IT department. Those individuals running the IT department are generally housed in one location, providing support for the others through remote capabilities.
Fidelus supports the application of unified communications software with its Remote Phone Control application. With remote phone control, IT administrators are able to control any Cisco (News 
- Alert) IP phone remotely, regardless of its location within the organization. No physical access to the device is necessary.
This approach to unified communications software means a reduction in operational costs, improved end-user satisfaction and improved work-flow efficiency for those key IT personnel who can’t afford the travel time to address communication challenges. Likewise, even the most remote location can’t afford to be without communications, placing priority on the functionality afforded in the Fidelus Remote Phone (News - Alert) Control solution.
To extend this capability to wider market base, Fidelus is offering a 30-day free trial of its full Remote Phone Control version. Interested parties can easily get started by clicking the free download link available on the company website (link provided above). A representative is available to help guide the installation and configuration process, ensuring immediate access to enhanced telephony support.
Fidelus provides a comprehensive user guide, providing detailed instructions on the installation and use of its Remote Phone Control to support unified communications software. The guide includes step-by-step instructions, as well as great graphics to ensure simplified use and optimal deployment.
IT administrators gain considerable flexibility with this application, as it allows for phones to be set up in clusters for easy administration. If something is affecting the cluster, drilling down to identify the root cause is a simplified process. Likewise, phones can also be isolated with a Quick Connect capability if only one phone is affected.
Perhaps the best benefit to this remote capability to support unified communications software is the amount of control the IT administrator has over communications, access and configuration. The configuration wizard provides a step-by-step process for setting up the ideal environment, allowing the administrator to drive that deployment according to the needs of the organization.
Edited by Brooke Neuman
Internet Telephony Magazine
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