NextUC reported record weeks in April in relation to product performance and overall customer service. The cloud-based communication service provides video and audio conferencing, telephone and mobile integration all through one client, Microsoft (News - Alert) Lync.
According to NextUC, the company had 100 percent product availability throughout April, so the online service was always available for new or past clients to access. User adoption and Website activity was also at its highest, showing overall customer satisfaction.
“Another record month of performance on a wide variety of key performance indicators,” Bob Barnes, VP of Product Marketing and Sales, said in a press release. “NextUC believes it takes a number of successes to deliver customer satisfaction and NextUC is delivering well on the goals of the organization.”
The company uses NetPorter Score (NPS) to measure the overall satisfaction throughout the month and year. For April NextUC earned a score of 43 and attributes customer interaction to this high number. The product was first released in July and since has been available for 99.997 percent of the time. This means that the cloud service experience few technical difficulties that would displease customers.
One of the best features for customers is that the service is available after five minutes of installation and registration. After five minutes customers have access to unlimited online meetings, audio, video and messaging services. Unlike similar services, no contract is required to use the program. In the beginning customers have 60 days to decide if the service works for them or not and can cancel without penalty.
NextUC is available for iPods, iPads, iPhones, Macs, Android (News - Alert) phones and Windows computers. The high rating comes just as NextUC announced the service will support porting customers’ numbers in the third quarter of 2012 for additional customer satisfaction.
Edited by Braden Becker