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ShoreTel Mobility Brings Unified Communications to Mobile Devices

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June 19, 2012

ShoreTel Mobility Brings Unified Communications to Mobile Devices

By Steve Anderson, Contributing TMCnet Writer

Today, ShoreTel (News - Alert) announced the release of ShoreTel Mobility, a service that offers up a variety of integrated UC--Unified Communications--tools in one central package. ShoreTel Mobility will be made available to current customers of the M5 cloud division of ShoreTel, and will bring those great UC features users are currently enjoying to the mobile phone platform.

ShoreTel Mobility will at first be only available for the iPhone (News - Alert), though it's projected that, by the end of this summer, Android and BlackBerry devices will also be represented. Users of ShoreTel Mobility will be able to enjoy a dual persona, as their mobile devices will offer support for both business and personal communications alike. Better yet, their deskphone and UC capabilities will come under the interface that they're likely already familiar with, meaning the learning curve on this one should be remarkably shallow.

Calls made to ShoreTel Mobility users will be made to their business phone number, ensuring that private personal numbers remain private and allowing employees to be able to tell at a glance if the call they're receiving is a work call or a personal call, and can respond accordingly from there. Better still; users will get all the current benefits of using the M5 cloud phone system, like transferring calls to other employees and four-digit calling, all from their mobile device. Records will also be made of mobile calling, allowing metric tracking to include those calls made on mobile devices, and managers will have the barge and whisper options available to them when needed for instructional purposes. Finally, for those users that do a lot of traveling, ShoreTel Mobility's systems can automatically switch networks via an included software solution, which keeps international roaming charges and the need for direct dial to a minimum, which in turn reduces costs on the system.

ShoreTel Mobility should go a long way toward providing mobile workers with the necessary tools to be a fully functioning, and fully connected, part of the overall office environment, even when they're not in the office themselves. This combination of tools, all placed on a mobile device that many people routinely carry everywhere they go, should provide all the necessary functions that, when used correctly, achieve excellent results. It's a little distressing that ShoreTel started with the iPhone, but then, considering the wide array of Android (News - Alert) devices out there, the product line likely needed more testing before it was ready for prime time on Android, and even on BlackBerry, this is also likely the case. Still, it's a fine start and a start that should be capitalized upon in rapid fashion.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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Edited by Brooke Neuman

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