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Rostrvm Solutions (News - Alert), which is a contact center software developer and systems integrator, recently unveiled the rostrvm DeskTop solution. The rostrvm DeskTop seeks inspiration from an already successful company solution for call centers, the rostrvm CallGuide. Both solutions have been designed to simplify complex IT systems and in turn make them cost-effective and even time-effective.

Most IT systems tend to falter when it comes to working competently with a multitude of legacy IT and existing processes, and this can directly hamper customer service and increase call handling time. Designed to organize and congregate all complex IT systems in one place, the rostrvm DeskTop solution has been devised to reorganize business applications and streamline incongruent and messy desktop environments.

The rostrvm DeskTop solution helps staff perform more efficiently and given its versatility and intuitive interface, the solution ends up providing fast results. It helps the individual, team and corporate level with rich, real-time and historical information displays and is capable of cost-effective deployment. In fact, according to a case study cited by Rostrvm Solutions, one of their clients was able to use rostrvm DeskTop in conjunction with a mixture of legacy applications and reduce the time needed to handle a data entry and processing task from 12 minutes to 45 seconds. According to Rostrvm Solutions, this impressive feat was achieved by rationalizing the previous 14-screen marathon to a single screen rostrvm DeskTop sprint.

Peter Brown, sales director at Rostrvm Solutions, explains, “Organizations have tended to implement large-scale CRM and business management applications to meet strategic objectives, without properly thinking through the needs of those who will be using them. Rostrvm has seen this frequently in call centers where overly complex desktop applications, that are difficult to understand and navigate, can be a real drag on customer service and add significantly to call handling time.”

“We’ve introduced rostrvm DeskTop because we also see this issue outside of the call center where the real cost is inefficient and inconsistent process . . . not because the people are bad but because clumsy business applications and poor management information do not support them. Buying yet more hardware to try and fix this will just add to the problem. rostrvm DeskTop overlays what the business has already invested in and makes it more streamlined and usable, so staff can do their jobs well.”

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