Recently, networking major Cisco (News - Alert) has unveiled new services and capabilities for the Cisco Unified Communications Manager platform as part of the Cisco Unified Communications (UC) Release 9.0.
These capabilities are designed to address many of the key challenges IT managers are facing today while trying to “collaboration-enable” their employees both in the office and on-the-go.
"Enterprise IT managers want to address user demands for access to collaborative technologies on a variety of devices,” said Thomas Wyatt, vice president and general manager, Cisco, in a statement. “At the same time, resellers are looking to enable IT managers to maximize the value of existing investments while they transition to next-generation collaboration technologies. Cisco UC Release 9.0 does all of this.”
A key advancement in the new release of Cisco Unified Communications (News - Alert) Manager platform includes “Extend and Connect works with Cisco Jabber” which enables support for third-party endpoints. Users can bring any third-party phones anywhere including far flung places like offshore oil rigs or cruise ships sailing halfway around the world into the Cisco UC environment.
The robust solution also supports fixed mobile convergence, giving mobile phone users access to more desk-phone-like features, anywhere without the need of a smartphone, a data plan, or a mobile client installed on the phone.
With added video quality, security, and usability improvements, Cisco enables IT departments to address quality, security and usability issues. Some of the key advancements of the unified communications solution include better bandwidth management via a built-in implementation of Call Admission Control (CAC), support for additional video endpoints and next-generation "dial by e-mail."
Further, the Cisco UC Release 9.0 also delivers enhanced customer collaboration through the introduction of packaged contact center enterprise, precision routing for the Cisco Unified Contact Center Enterprise and multiple enhancements to the Cisco Unified Contact Center Express.
Cisco Unified Communications Release 9.0 also supports native call queuing, so inbound callers and other groups of callers can be automatically put on hold and properly routed into a queue where they are given custom greetings and announcements.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
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Edited by Jamie Epstein