It was a busy week in the Unified Communications Software sector. Here are some of the major stories from TMCnet.
Cisco’s (News - Alert) new Unified Communications Manager platform has several features that meet constantly changing needs of the public. One of the new features is the “Extend and Connect,” which works with Cisco Jabber to provide support for third-party endpoints.
In another story, TMCnet’s Michelle Amodio reported that Czarnowski has selected Whaleback Managed Services for Unified Communications (News - Alert). Whaleback offers a different approach to unified communications. Users only have to pay for what they need as they need it. That means there are lower costs as they update their technology. Savings will be 20 percent or more compared to the prior costs for communications services. The marketing company will also stop using most of their fax machines and see lower costs by not having line costs and reducing their maintenance needs. Features on the Whaleback offering include high-definition voice, messaging, mobility and cloud-based communications.
Meanwhile, TMCnet’s Tanya Palta reported Rostrvm Solutions, a contact center software developer and systems integrator, recently showed the rostrvm DeskTop solution. Like the rostrvm CallGuide, the new solution simplifies complex IT systems and makes them more economical and quicker to use. Many other IT systems have led to longer times to handle calls. But the DeskTop solution leads to employee efficiency and speed. Rostrvm Solutions says one of its clients, using rostrvm DeskTop in conjunction with a mixture of legacy applications, reduced the time for a data entry and processing task from 12 minutes to 45 seconds.
Also, Henkel AG & Co KGaA and AT&T recently signed a three-year contract for the company to use AT&T’s (News - Alert) unified communications and telepresence solutions. Henkel wants to increase collaboration between its employees, customers and suppliers across the world. Headquartered in Dusseldorf, Germany, Henkel is primarily known for popular brands like Dial, Right Guard, Persil, Schwarzkopf, Pritt and Loctite. The company has nearly 47,000 employees working across the world in the laundry, home-care, cosmetics, toiletries and adhesives sectors. The AT&T Telepresence (News - Alert) Solution will be deployed in eight markets, including the United States, Germany, China, Philippines, Slovakia, Austria, Mexico and Brazil.
Lastly, TMCnet reported that Ingate Systems president Steve Johnson (News - Alert) recently said the industry is moving toward software-based offerings to consolidate existing hardware or maintain a single hardware platform. The trend is expected to continue given the growing adoption of Unified Communications, Johnson added. Ingate is offering a software version of the Ingate SIParator in response to the changing market.
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