Congratulations to 8x8 Inc. for winning the North American Frost & Sullivan (News - Alert) Award for Market Share Leadership. This award is given to companies that demonstrate achievement and performance above and beyond the norm in areas such as innovation, customer service, or in this case, market share leadership, and is well-deserved by 8x8 (News - Alert), which has continued to be one of the most successful North American providers of Hosted IP Telephony and Unified Communications services.
8x8 has been in business for decades, and was among the first to launch VoIP services on an internally developed platform. Its hosted IP telephony solution, Virtual Office, uses a wide range of features and capabilities to help IT staff and end users manage their settings and service capabilities, including unlimited local and long-distance calling, fax, call recording, and web conferencing. The company also offers a complete hosted contact center solution, and was one of the first to include video conferencing capabilities in its portfolio.
In a statement from Elka Popova, the Frost & Sullivan Program Director, she declared: “For more than five years, 8x8 has ranked among the most successful providers of hosted IP telephony and UC services in the North American market. In spite of rapid market share shifts in an extremely fragmented market, where more than 80 providers fiercely compete for new customers, 8x8 gained the top position with 7.9 percent share of installed lines in 2011 per Frost & Sullivan’s independent analysis. 8x8 has succeeded in this growing yet increasingly competitive market by keeping a laser focus on innovation and customer value.”
This is a well-earned award for 8x8, which has a proven record of quality and affordable services. As it has the highest market share within the industry, I think the numbers can speak for themselves, but other companies should use this to set goals for them to meet and surpass.
8x8 Inc. is a Platinum sponsor of ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit 8x8 Inc. in booth #801. Debbie Jo Severin, Chief Marketing Officer, will also be a speaker at the event. For more information on ITEXPO click here.
Robert Pleasant is a writer for TMCnet, covering new news in the world of technology and communications. A graduate from UC Santa Cruz with a BA in Literature, Robert has been writing for years, but has only recently had his reports start appearing on websites such as TMCnet and UCStrategies.
Edited by Brooke Neuman