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Midland Memorial Hospital, currently the only not-for-profit hospital in Midland County, Texas, recently improved its communication by deploying Language Access Network's (LAN) innovative video and audio solution.

The hospital decided to go ahead with LAN's services to ensure complete compliance with standards issued by Det Norske Veritas (DNV) and Culturally and Linguistically Appropriate Services, and to improve the service experience for its patients.

“We see a number of Chin (an ethnic group in Burma) and they prefer face-to-face communication,” said Elsa Ward, the hospital’s Cultural Diversity Coordinator. “Many are young couples who are having children so it’s great to have a device that can move with them from labor and delivery to post partum to the nursery to pediatrics.”

LAN’s exclusive platform, Martti (My Accessible Real Time Trusted Interpreter), developed as an advanced mobile device, will help in providing the hospital with quick access to high-quality interpretation resources and ensure increased mobility across the hospital.

Martti comes with a simple framework and delivers on-demand medical interpreter service via the dedicated HIPAA-compliant high-speed broadband network of LAN.

Said Ward: “LAN is the only company I know of that has as many languages available in video. It’s so easy to be hands free and not to have to pass it back and forth like the previous phone service. Plus, it’s a great tool for nurses needing to teach patients about diseases.”

Based on the large number of non-native English speaking patients who come for treatment to Midland Memorial Hospital, the need for improved communication is critical. In this respect, LAN's services are an ideal option for hospitals the world over serving limited English proficient, deaf and hard of hearing patient populations. The company provides its customers with 24/7 access to high-quality, trained interpreters at its centralized video language centers.

Clients of the company benefit from access to extensive real-time video and audio interpretation capabilities, which makes it easy for them to enhance their operations and financial performance, and establish clear communication channels with their patients.

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