Change is in the air at Aspect (News - Alert) Software, with the appointment of two new general managers to lead its business units and support growth strategy. Spence Mallder and Chris Koziol will be joining Aspect, adding their extensive experience and expertise to Aspect’s toolkit.
Spence Mallder will be the new senior vice president, general manager of the Workforce Optimization division, and chief technology officer. He recently served as CTO for an Internet startup, following a position as SVP of Escalate Retail.
With over 25 years of experience in technology and software services, sales and development, he’ll be bringing his knowledge to Aspect, working with R&D to refine the company’s technology roadmaps with an evolving industry.
Chris Koziol is joining Aspect as the president and general manager of Interaction Management. With around 20 years of leadership experience, he’s served as president and COO at MicroAge, as well as COO for JDA Software. His new responsibilities will be to accelerate execution and quality efforts in Aspect’s Interaction Management business, particularly in regard to the market opportunities presented by Tiger Shark – Aspect Unified IP 7.1.
"The addition of such experienced and proven leaders such as Spence and Chris to the Aspect team gives a real boost to our delivery of Aspect's next generation contact center and workforce optimization solutions and experiences to our enterprise customers," said Aspect CEO Stewart Bloom. "Together they will strengthen Aspect's ability to execute in the marketplace by enabling increased focus, cross-functional collaboration and faster decision making in supporting our enterprise customers."
Change can be a good thing, and it seems to be that way for Aspect. These are two skilled professionals, with decades of leadership experience. Their individual skills and expertise should prove a boon for the company, and bringing in fresh blood keeps things from becoming stale.
I look forward to seeing what Aspect will bring to the table with these two on board.
To find out more aboutAspect, visit the company at ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Kelly Burke will be a keynote speaker at the event. For more information on ITEXPO West 2012 click here.
Edited by Braden Becker