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eGain Announces Availability of eGain Cobrowse for Apple iPad, iPhone Smartphones and Android Devices

TMCnews Featured Article


August 16, 2011

eGain Announces Availability of eGain Cobrowse for Apple iPad, iPhone Smartphones and Android Devices

By Calvin Azuri, TMCnet Contributor


eGain, provider of cloud and on-site customer interaction software for sales and service, announced that its eGain Cobrowse is now available for users of Apple iPad and iPhone (News - Alert) smartphones and tablets, as well as for users of Android-based devices.


Developed to ensure security, eGain Cobrowse simplifies the process of filling of web forms for customers. The solution works by establishing a communication channel between the customer and the business representative to help guide the customer through the entire process. 

One of the major hurdles faced by business enterprises, in particular by financial, healthcare and governmental agencies pertains to filling of online forms to bring in new customers and during the on-boarding processes. Most customers get deterred by the complexity of filling forms online. It is estimated that close to 75 percent online forms get abandoned in the initial stages.

Business enterprises and agencies deploying the eGain Cobrowse can now provide the required secure call or text chat support for their customers using iPads, iPhones and other mobile devices during the process of filling web forms.

The Cobrowse technology has been designed to improve customer experience during the process of form filling, which in turn can help in boosting use of web form submission by customers.

In a release, Ashu Roy, eGain CEO said that, “Our clients have seen as much as 200 percent improvement in online form completion when they use cobrowsing to help customers fill forms on the web. We are delighted to offer our innovative cobrowse product on the iPad and other mobile devices.”

eGain Cobrowse has been developed to ensure ease of use and does not require any kind of consumer download. To provide a robust and comprehensive support structure, eGain supplies multi-level, multi-channel customer interaction which is integrated with a variety of different communication channels.  

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.



Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.

Edited by Jennifer Russell







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