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Of the many companies SoTel System partners with to distribute its IP telephony and unified messaging products and services, Epygi (News - Alert) Technologies has been working with SoTel for some time now to offer its conference server, gateways and IP PBXs solutions.

The beauty of joining forces with a distributor like SoTel Systems (News - Alert) is the company helps to expand the provider’s reach in order to broaden their customer base. Aside from its robust channel partner program, SoTel System also offers its own reliable unified messaging service, SoSimple, which is scalable and customizable to meet the needs of each individual subscriber.

 Take Burrows Law Firm for example, a firm that provides legal consultation for personal injuries, accidents, criminal, civil and contract and family law, to residents of St. Charles, MO. When opening its first location, Burrows was faced with the challenge of finding an effective phone system that would support the company’s demand for reliable communication with its clients.

After much research, Burrows found SoTel System’s SoSimple unified messaging service to provide an all-in-one package providing the latest VoIP telephony technology with a single monthly bill and no upfront costs. Burrows chose to combine the SoSimple package with Epygi Technologies’ (News - Alert) hardware equipment, to create a full-featured solution that met the specific needs of their business.

According to the case study, Burrows often experiences high call volumes, and the Epygi Quadro2x paired with the snom 320 handsets have en­abled them to manage their call flow more efficiently throughout the day. In particular, the Find Me/Follow Me feature, which allows employees to have phone calls track them down whether in the office, in court or at home, has become an essential aspect of their phone system.

Additionally, the Unified Messaging system has also helped the law firm become more efficient and responsive to clients through the voicemail-to-email functionality and fax-to-email functionality. Epygi’s voicemail-to-email functionality works by storing voicemail messages of all of the employees in the industry-standard WAV (News - Alert) audio for Windows format. Users are then able to play them on their cell phones, multimedia PCs, attach them to e-mail messages and forward them to the right people.

Aside from these specific features that help to simplify the daily work of employees at Burrows Law Firm, the quick and easy installation that was completed in three hours, allowed Burros to take advantage of the new features right away.

“I was very impressed by the quality of service and timeliness of the installation. It was quick, easy, and hassle-free,” Kyle Burrows, owner of Burrows Law Firm, said.

Stefanie Mosca is a Managing Editor for TMCnet, with a particular focus in wireless technologies as well as mobile and IP communications. She holds a master's degree in journalism from Quinnipiac University and a bachelor's degree in communication from the University of New Haven. To read more of her articles, please visit her columnist page or follow her on Twitter (News - Alert) @stefaniemosca.

Edited by Carrie Schmelkin