Envysion (News - Alert), a managed video as a service provider, has been selected by CCT Wireless as its exclusive video provider. CCT Wireless, a Sprint preferred retailer with locations throughout Colorado and Wyoming has started the enterprise deployment of Envysion’s video-driven business intelligence. CCT Wireless will be using Envysion to improve its customer services and sales.
"Envysion enables us to see and hear any customer interaction at any of our stores, so we understand exactly what occurred and what sales tactics were employed to maximize that customer contact," says Chase Elmore, director of sales for CCT Wireless.
"We've used secret shoppers in the past, but their evaluations are subjective. Envysion gives us a better way of identifying issues and coaching our team more effectively," said Elmore.
When Envysion is integrated with iQmetrix's (News - Alert) RQ4 Retail Management system, the wireless dealers gain audio and video context behind all of their sales data. The data can then be studied to identify opportunities to drive more sales. Thus from an insurance policy, Envysion transforms video surveillance into a strategic management tool that provides actionable insights to improve sales, marketing, store operations, and customer service. As an example, new phone activations can easily be flagged by CCT Wireless without accessory sales in order to determine employees who need further coaching on upselling. It can prove to be a valuable tool in training the employees.
"We're excited to be selected by CCT Wireless," says Carlos Perez, vice president of product and marketing at Envysion. "CCT Wireless' selection of Envysion further demonstrates the significant impact of video-driven business intelligence for wireless dealers.”
Envysion’s managed video as a Service (MVaaS) model transforms video surveillance into a strategic management tool that provides instant and unfiltered business insights to users across operations. Envysion can accelerate innovation by rapidly responding to market opportunity and can make new capabilities immediately available to all users with the help of MVaaS.
Video driven business intelligence will now help CCT Wireless get more insights into its business and into its coaching methods to engage more customers. Envysion's platform enables a quick and efficient way to scale up to thousands of locations and even more users without straining the IT department or network.
Edited by Brooke Neuman