Voice Quality Feature

Over $2.2 billion dollars in revenue for 2009 was generated by the service assurance market. This is up from 1 percent when compared with 2008 where the revenue generated was $2.275 billion dollars. According to a new report from Analysys (News - Alert) Mason, telecom, media and IT consultancy provider, "Service assurance market share report 2009," 47 percent of the market was accounted by the top-six suppliers.

Analysys Mason and Patrick Kelly, Research Director, Telecoms Software and Telecoms Networks research streams, state that bifurcation is occurring in the market with some suppliers having experiencing a strong growth while others struggle.

The largest commercial supplier of service assurance solutions is IBM with 13 percent market penetration. The next in line are Tektronix (News - Alert) with 11 percent, Hewlett-Packard with 8 percent, CA, Agilent Technologies and Telcordia Technologies with 5 percent each.

The analysis of public and undisclosed contract wins reveals that with vendors providing standards-compliant management interfaces, carrier Ethernet testing and performance monitoring solutions are in high demand. A significant impact on the probe systems, performance monitoring and service management segments is due to the HSPA+ deployments. More-integrated service assurance solutions which use performance and event data to pinpoint service-impacting faults are favored by CSPs. CSPs are applying workforce automation in the mobile environment apart from the fixed broadband services. Access to operational data that provides more-detailed reporting on service-impacting events and the expected resolution of the problem is demanded by call centre and customer care groups. According to the report, LTE (News - Alert) is expected to move to the forefront in 2011, though it is in trial stage currently. Operations and IT organizations will be forced to co-ordinate their management strategies with cloud computing.

Growth in mobile broadband leading to investments in mobile backhaul monitoring solutions to guarantee SLAs between wholesale and mobile CSPs were the factors that affected the service assurance market in 2009, according to Kelly. More integrated solutions in session trace analysis for mobile broadband and fixed IP services, unified radio and core network fault and performance management and application-aware network performance monitoring and root cause analysis are possible with the focus on customer experience.

The detailed report, Service assurance market share report 2009 is available at the website

http://www.analysysmason.com/