VoIP Quality Feature

The telecommunications companies can simply not allow the voice quality on their networks to drop in these days of intense competition. Therefore, Swedish telecommunications provider QuickNet AB has selected Voipfuture to improve the voice quality of its telephone network.

 

For the companies in the telecommunication domain, monitoring is indispensable to ensure high voice and service quality of traditional technology in the VoIP world. With Smart RTP Monitoring Probe, companies can definable thresholds and adjustable quality characteristics permit a perfect match to the Service Level agreed.

 

With the RTP monitoring solution provided by Voipfuture, enables the voice service provider QuickNet AB to precisely monitor and analyze the voice quality of each individual telephone call of its entire IP network in real time. The company can also reliably recognize quality degradation and variations in voice transmission in its broadband network.

 

“Using Voipfuture’s solution, QuickNet is able to offer premium voice services greatly improve and optimize its network performance and guarantee uniform high standards of quality on top,” said George Lunguran, sales director at Voipfuture. “The result is that carriers can tap into an extra source of revenue while at the same time improving customer satisfaction and loyalty.”

 

With the RTP monitoring solution from Voipfuture, QuickNet can get a reliable in-phase view of its network. Previously, the company had to rely on feedbacks from its customers to optimize its network. The company can now proactively tackle its causes before customers started complaining as it can now see system changes and quality variations in real time. The company has also been able to reduce the time required to address the problems.

 

In November 2009, the company announced that it has achieved a performance breakthrough in VoIP monitoring solution. Live traffic RTP Monitoring provides insight into customer experience and network performance of voice services in IP networks. It will ensure call connection quality, which is a key factor for customer retention and churn in today’s next generation network/IP Multimedia Subsystem (News - Alert), or “NGN/IMS,” networks, stated the company officials.