VoIP Quality Feature

CTI (News - Alert) Group Inc. is a globally recognized provider of electronic invoice processing and management, enterprise communications management software and services solutions as well as carrier class voice over internet protocol management applications. CTI Group (News - Alert) has announced its partnership with Aurix, which is a speech analytics technology specialist. Through this partnership CTI will be able to integrate Aurix's phonetic speech search and analytics technology directly with its own prized call recording solution SmartRecord.

A single platform having the advanced functionality for creating new opportunities, beyond high end contact centers, for sales and marketing organizations which are seeking quick and gainful solutions for securing advanced customer interaction intelligence, will be provided with the integration of phonetic speech search and SmartRecord.

In a release, John Birbeck the President and Chief Executive Officer of CTI Group said, 'We believe that Aurix's unique approach to speech search and analytics makes them the ideal partner for CTI Group's next generation of call recording solutions. Aurix's approach has seen it take the lead in developing speech search technologies which have increased the speed and accuracy of audio mining and with the introduction of SmartRecord 'PhrasePaks,' recorded call analytics becomes easily accessible by all of our users.'

From the start of SmartRecord's development, CTI Group has always strived to offer a solution which can simplify the process of call recording making it consumable by organizations of various forms and sizes ensuring they are able to enjoy its numerous benefits.

In the release, Mr. Birbeck further added, 'We are changing the paradigm of call recording by taking it out of the contact center and putting it on everyone's desktop as a workflow tool. Why write an interpretation of a call for distribution when with SmartRecord you can have the actual words spoken, and use analytics to find and listen to the significant parts."

Some of the top service providers in North America and the United Kingdom use CTI Group's products which play a very trusted role in controlling the telephony costs of major corporations around the world. CTI Group's headquarters are based in Indianapolis, and it has its overseas offices based in London and Blackburn, U.K.