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Buyseasons utilizes AltiGen call center technology
Nov 10, 2009 (Datamonitor via COMTEX) --
AltiGen Communications, a provider of Microsoft-based VoIP business phone systems and call center solutions, has announced that online retailer Buyseasons has utilized AltiGen call center technology to process up to 14,000 in-bound calls a day during the Halloween season.
According to AltiGen Communications, earlier in summer 2009, Buyseasons deployed an AltiGen 'softswitch' and call center suite. The company implemented digital lines from the phone carrier to allow up to 368 concurrent calls to the AltiGen system. In a few months time, the call center answered hundreds of thousands of calls, said AltiGen.
Terry Rowinski, vice president of operations at Buyseasons, said: "We've experienced tremendous growth in the last several years. It's unusual for most call centers to go from 90 to 300 agents in a few days, so we require technology that is flexible and easy to manage. AltiGen's software-ased solution allows us to staff up and down to meet changes in seasonal demand, as well as adapt to the many changes that may take place in a single day."
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