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FrontRange Solutions (News - Alert) today announced the availability of FrontRange IT Service Management Version 6.1, described by company officials as “a next-generation software application” for mid-sized and enterprise IT and customer service organizations, providing business process support and self-service for IT operations.

 

“These products, including ITSM, enable our customers to realize the benefits of IT best practices and ITIL along with the Microsoft .NET (News - Alert) Framework 3.0,” said Kevin J. Smith, vice president of products for FrontRange Solutions.

 

Company officials say product enhancements include an improved self-service portal user experience, including expanded business process support and VoIP communications capabilities such as click-to-call and broadcast.

 

There’s also updated service request management with new tools in configuration management for change management control.

 

The new version of the product also offers visualization of the Configuration Management Database, including impact analysis, drill-down controls and a dynamic, graphical service map. It has support for the latest Microsoft (News - Alert) business automation and presentation technologies, including Microsoft Office 2007, Outlook 2007, .NET 3.0 and Windows Presentation Foundation.

 

Earlier this week the Co-operative Group aimed to consolidate “five disparate IT service desks running on different support packages by implementing FrontRange Solutions’ IT service management software, FrontRange Voice,” according to industry observer Bhavana Navuluri.

 

The Co-operative Group includes food, financial, travel, pharmacy, funeral care and legal services. It recently agreed to acquire Somerfield on a cash-free debt-free basis. Somerfield operates approximately 880 local grocery retail outlets across the United Kingdom.

 

FrontRange Voice “enables telephone-based self-service, and makes other FrontRange software products accessible over the telephone,” Navuluri wrote. “From several modules of FrontRange, The Co-operative Group has selected problem, change, SLA, asset and incident management modules.”