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FreedomVOICE Touts Cost Savings of Hosted VoIP PBX

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April 22, 2009

FreedomVOICE Touts Cost Savings of Hosted VoIP PBX

By Michael Dinan, TMCnet Editor

Despite the influx of “green technology” news that’s crowded the telecommunications media space this week (today is Earth Day), the down economy and its prospects for recovery more likely are what’s on consumers’ minds.

As we noted on these pages yesterday, cost-cutting and efficiency remain the primary driver behind many, if not all, of the eco-friendly technologies that are being touted this week.
So it’s refreshing to hear now – in an announcement from an Encinitas, California-based hosted VoIP PBX (News - Alert) provider – about a handful of ways that businesses can cut phone costs and boost productivity during this recession.
Officials at FreedomVOICE, whose flagship product is the FreedomIQ hosted VoIP PBX, say that regardless of the industry, businesses can cut call costs by using VoIP-based services, which are “significantly cheaper” than call costs for analog phone service.
Industry experts agree.
Here’s what Peter Radizeski, president of RAD-INFO, Inc. said in a new TMCnet blog entry: “Where does VoIP save you the most? Inter-office dialing, In-State calls which cost more than inter-state calls, and international dialing. But the key for Hosted PBX isn’t about cost savings. It’s about business productivity and efficiency. It’s about Business Continuity.

In a new article by FreedomVOICE, “9 Ways to Slash Phone Costs and Increase Productivity“, the push is to a distributed workforce via tele-commuting, tele-work, or virtual office space. And that doesn’t mean permanently. What if the receptionist has a sick kid? If you had a Hosted PBX set-up, in many cases, she could still work from home and the office does not experience a disruption. That’s a productivity gain. Isn’t that better than saving money?”
FreedomVOICE officials rightly point out that using a hosted PBX service saves on equipment and maintenance costs, since phone gear no longer needs to be physically located on site.
“Electing to go the hosted VoIP PBX provider route allows businesses to forgo the large expense associated with purchasing an onsite phone system, as the hosting company will keep the equipment at their location and allow you to access it via the Internet,” company officials say. “Users appreciate a hosted system because they don’t have to set aside precious office space for the phone system equipment.”
Other cost-saving features of a hosted PBX include: reducing staff; avoiding software maintenance; telecommuting options; unified communications; softphone use; and voice-to-text technology.
The last of those transcribes voice messages and sends them to an e-mail account with the audio file attached.
“Access to voicemail messages in text form allows a user to clearly determine what was said in a message,” FreedomVOICE says. “With this feature you’ll be able to quickly scan voicemails on your phone and PC without having to listen to the actual message.”

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Michael Dinan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Michael's articles, please visit his columnist page.

Edited by Michael Dinan

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