Joining what industry experts call a rapidly increasing number of companies embracing VoIP, a wiring device maker announced today that it’s turning to a Farmingdale, N.Y.-based IP convergence specialist for a new voice communications system.
Officials at Leviton Manufacturing reportedly have signed a multi-year contract with Juma Technology Corp. for the design, deployment and support of a new IP telephony and call center solution to support their commercial and industrial manufacturing businesses.
Juma’s chief executive officer, Anthony M. Servidio, said that as a global manufacturing firm, it’s essential for Leviton to operate with maximum efficiency.
“By partnering with Juma to upgrade, integrate and enhance their communications networks, the company is making an investment in technologies that will streamline business processes and heighten operational efficiencies,” Servidio said. “We are extremely pleased to welcome Leviton Manufacturing to the growing roster of Juma clients.”
The new system is based on Avaya’s (News - Alert) Communications Manager and includes messaging and mobility features. The solution also incorporates Avaya’s Call Management System to provide information and tools that better monitor and analyze the performance of the Leviton contact center operations and, in turn, promote a superior level of customer service.
In migrating toward VoIP, Leviton forms part of an industry trend that’s been fueled in large part by the down economy, which has businesses searching for ways to cut costs.
As TMC (News - Alert) Senior Contributing Editor Patrick Barnard noted this week, analysts say that the global VoIP services market grew 33 percent in 2008 to $30.8 billion.
According to market research firm Infonetics Research (News - Alert), despite the global recession, businesses continue to switch from traditional telephone service to IP Telephony. They’re being drawn to VoIP because of the cost savings and productivity enhancing features it brings.
The report defines VoIP services to include hosted VoIP (or IP Centrex), hosted UC (unified communications), integrated IP access, managed IP-PBXs, residential VoIP, SIP trunking and other types of IP voice access, including voice VPNs.
Although business VoIP services represented only 31 percent of the total, this area grew faster than residential services during the year. Managed IP-PBX (News - Alert), hosted IP-PBX and hosted UC services accounted for three-fourths of the business VoIP total.
“Interestingly, the report finds that SIP trunking is the fastest growing segment of VoIP services,” Barnard reports. “Diane Myers, directing analyst, service provider VoIP and IMS, Infonetics Research, predicts SIP trunking will hit an 89 percent compound annual growth rate from 2008 to 2013 – this trend driven mainly by cost. She said she expects hosted UC services to take off as well, with worldwide revenue doubling between 2009 and 2013.”
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Michael Dinan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Michael's articles, please visit his columnist page.
Edited by Michael Dinan