Altitude Software, an independent contact center vendor, has stated that they have forged a partnership with TelCentris, which will allow them to host their multimedia contact center solutions over TelCentris’ unified communication service delivery platform.
TelCentris is a San Diego-based unified communications and telecommunications provider developing advanced communication solutions and serving the needs of carriers, enterprises and consumers. The company uses its SDP to provide hosted IP-PBX (News - Alert) solutions for small and medium-sized businesses.
Through this partnership the companies have claimed that they will bring together Altitude’ uCI Customer Interaction Management suite and TelCentris’ state-of-the-art hosted IP-PBX services and will offer the industry a single, cost-effective solution for robust contact center management that can satisfy any inbound and outbound contact center requirements. Their solution will free organizations from disparate, difficult to manage systems and save thousands of dollars by removing the need for an expensive, on-premise system to get similar capabilities, company officials said.
According to Altitude, their Unified Customer Interaction suite manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multi-site organizations. Altitude uCI provides an integrated user experience regardless of the channel used by the customer to contact the company – voice, email, interactive voice response or the Web.
Officials at TelCentris have stated that only few hosted solutions can match the depth and quality of their partnership’s new offering, including predictive dialing for outbound calling, and easily customizable automated call distribution for inbound call management.
Mark Lepko, president of Altitude Software (News - Alert) has added that their uCI is a highly-flexible and fully integrated contact center suite that supports an increasing number of service delivery models, from hosted to on-premise solutions and this partnership with TelCentris will allow organizations to use a powerful, highly scalable, customizable multimedia contact center solution at a very competitive cost.
Company officials said the combined solution is completely customizable and can be up and running within a matter of days and not months like many on-premise solutions with little to no capital investment.
Altitude recently launched enhanced unified desktop solution and TelCentris launched VoxOx 2, UC in one interface.
Nathesh is a contributing editor for TMCnet. To read more of Nathesh's articles, please visit his columnist page.
Edited by Erin Harrison