TMCnews Featured Article

Integrated Research (News - Alert) has announced that the company’s PROGNOSIS VoIP monitoring solution has been honored with the 2009 INTERNET TELEPHONY Excellence Award presented by TMC’s INTERNET TELEPHONY magazine.

VoIP monitoring offers a range of benefits including service reliability, lower cost of operations, reduced time to repair, proactive issue resolution, improved call quality, and faster ROI from IPT projects through better-managed rollout and capacity planning. 

PROGNOSIS is the flagship VoIP Monitor from Integrated Research. It is an effective tool for deploying and managing a voice over IP communications system. It includes features such as system availability, utilization, real time and historical reporting, and deep diagnostics. It provides deep visibility and control into Avaya, Nortel, and Cisco (News - Alert) IP telephony environments. 

Over and above the network metrics, PROGNOSIS provides quality monitoring, including real-time and historical voice quality, PBX (News - Alert) configuration, gateway and device status, VoIP availability and performance, phone registrations, call attempts and completions, and deep diagnostics for troubleshooting. Earlier this year, TMCnet had reported that Integrated Research has made available PROGNOSIS VoIP Monitor Release 2 to all Avaya IP telephony customers.

“The editors of INTERNET TELEPHONY were pleased to grant Integrated Research with an INTERNET TELEPHONY Excellence Award for their achievements in advancing IP communications and providing innovative solutions in the marketplace,” Erik Linask, group editorial director of INTERNET TELEPHONY. “The PROGNOSIS suite of VoIP monitoring solutions have proven their outstanding contribution to IP communications and have delivered winning solutions for customers.”

Pierre Semaan, general manager of Product Management and Marketing for Integrated Research, accepted the product excellence award. “PROGNOSIS VoIP monitoring solutions have been successful in the market because they provide high scalability, multi-platform support that minimises costs, deep metrics that reduce mean-time-to-repair, and real-time insight that is critical for operating VoIP. Industry review and recognition is important and we appreciate the review and validation of the success of PROGNOSIS from INTERNET TELEPHONY magazine,” Semaan said. 

“We are very pleased to present Integrated Research with a 2009 INTERNET TELEPHONY Excellence Award. PROGNOSIS VoIP monitoring solutions have made an incredible contribution to IP Communications and have also delivered great value for clients,” Rich Tehrani (News - Alert), CEO, TMC, said.

TELEPHONY Excellence Award winners are published in the October 2009 issue of INTERNET TELEPHONY magazine/ Technology Marketing Corporation, or "TMC," is an integrated global media company that allows clients to build communities in print, in-person and online. Among TMC’s major publications are Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications (News - Alert), and IMS Magazine. TMC tests its new products in its own on-site laboratories, TMC Labs.