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Nortel Customers Respond to Avaya Guidelines for Product Integration

TMCnews Featured Article


January 29, 2010

Nortel Customers Respond to Avaya Guidelines for Product Integration

By Anamika Singh, TMCnet Contributor


The International Nortel Networks Users Association  reportedly agreed to Avaya’s plan to integrate the Nortel (News - Alert) product lines into Avaya’s portfolio of communications technology solutions. The integration was announced on a Webinar that hosted more than 20,000 in a virtual event.

 
“Today’s news from Avaya offers Nortel customers the first detailed insight into the future of their current Nortel deployments,” Brad Tompkins, INNUA’s (News - Alert) president, said. “It’s clear that Avaya intends to migrate Nortel customers to their Aura platform; but current Nortel customers will have a great deal of say in how quickly that happens.”
 
The Avaya (News - Alert) plan will provide shipment and support of Nortel products for an extended period of time. Production and sales of three Nortel products will cease in six months: the Nortel Dialer, the 5300 model application server, and the CS1K communications server’s “m” version. One Avaya product, Contact Center Express, will be replaced by the Nortel CC7. These four products will continue to be serviced for six more years.
 
Avaya will also include modifications to their chain of distribution. Value-added resellers will be offered both Nortel and Avaya options for SMB-centric IP and unified communications suites.
 
“The short term impact on our members will be limited. Our focus now will be to prepare them for the future,” INNUA Executive Director Victor Bohnert (News - Alert) said. “We have launched several programs to inform our members of the changes to their installation timelines and will begin developing training and educational offerings to help them prepare for the long term.”
 
INNUA also announced a forum for voicing opinion and engaging other members. Discussion forums at the organization’s Web site, let members post their questions and opinions about the new product roadmap.
 
Also, INNUA will give members the opportunity to engage Avaya executives at their annual conference, Global Connect (News - Alert) 2010, scheduled for April 18-22 in Denver.
 
“Now, more than ever, Nortel and even Avaya customers are looking for answers” Tompkins said. “INNUA’s focus will be to continue to serve as the collective voice of the customer and providing that input back into Avaya at the highest level. Global Connect 2010 will be an important piece of that mission.”

Anamika Singh is a contributing editor for TMCnet. To read more of Anamika's articles, please visit her columnist page.

Edited by Amy Tierney







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