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Call Management with Touch Screen Becomes Easier with ANDTEK's IP Telephony Solution

TMCnews Featured Article


March 30, 2010

Call Management with Touch Screen Becomes Easier with ANDTEK's IP Telephony Solution

By Madhubanti Rudra, TMCnet Contributor


Managing phone calls is as important for companies as telecommunications itself. From call duration to how many missed calls a company has received, the duration of phone calls and several other call statistics can prove vital for the various business establishments. The IP telephony solutions improve the communication process by providing such information to the companies receiving their clients’ calls.


Communication specialist ANDTEK GmbH introduces “AND Desktop AC” one of the smartest IP telephony solutions for the companies. This solution allows the clients manage phone calls directly with a touch screen on large-screen displays. The solution features attendant console software, which allows a complete overview about all phones within the company. The solution also generates phone call statistics. The product has been designed keeping the finance companies, insurance companies and call centers in mind.

For all the above mentioned industries, especially for the call centers the status of phone calls matter a lot. “AND Desktop AC” can help users obtain detailed information about a caller.  When some one calls up the company, “AND Desktop AC” will help the attendant get several information about the caller in a jiffy and such information may include: customer number, order information or information about the last contact date.

The new ANDTEK solution also integrates this feature called BLF function (Busy Lamp Field). This feature has been added to enable the attendant get a complete overview about the status of all phones within the company. It is not only a quick way to obtain such information, it is safe too. Ideally this is done on a large secondary display via touch screen. This lets attendant immediately understand whether there are active internal or external phone calls.

AND Desktop AC has another important advantage and that relates to the so-called wallboard function. This helps call-attendants generate not only an overview of the status of phones but also help them get relevant statistics. This includes service level information like the average duration of a call, number of accepted or missed phone calls, etc. Banks, insurance companies and call centers value such type of information since it provides important information to enhance customer satisfaction.

With attendant console solution, the companies can easily and directly integrate existing corporate directories and address directories as well as databases. This helps the attendant search in all data sources simultaneously and connect to the caller directly with the right person and all these with only one query.

Besides call centers and financial organizations, other sectors such as public service, health care, trade, industry and judiciary can also be benefited by ANDTEK’s latest IP Telephony solution.


Madhubanti Rudra is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Patrick Barnard








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