Voice over Internet Protocol (VoIP) invaded the enterprise communications space not so long ago, but it has already been able to make a significant impact, especially in the small and medium-sized business segment.
Thanks to the cost benefits delivered by VoIP technologies, organizations are looking to implement the technology to save money and improve business prospects. Another advantage of VoIP is that it offers more advanced features that help small companies grow their profits.
My VoIP Provider, a single source of information on VoIP products and services, has revealed five top features of VoIP that make it a compelling option for small businesses.
One of the best features of VoIP is unlimited nationwide calling. Calls sent through the Internet are cheaper than business landline technology. This is because Internet calls do not have the restrictions of copper wires. They are transmitted through the unlicensed spectrum, so they do not incur the huge operator fee.
VoIP makes advanced communications affordable for small businesses. Features like IP faxing let them enjoy the benefits of these advanced features that were previously available to only large enterprises. IP faxing uses the Internet to send and receive faxes, allowing businesses to cut down on monthly phone bills. IP faxing is also available through e-mail, which means users can send and receive faxes online.
Another important feature of business VoIP is “Find Me Follow Me,” which allows businesses to set up an order of phone devices that will ring if no one’s around in the office. Also, features like caller ID, call blocking, 3-way calling, and conference calling give businesses the freedom and flexibility to deliver improved communications facilities to their employees.
VoIP also provides virtual number services. Virtual numbers or toll free numbers are becoming essential in today’s competitive business environment. 1-800 numbers help elevate the image of the brand and thus build customer confidence. Most VoIP providers offer virtual numbers that can be customized per the requirements of customers. For instance, a small print store can buy a virtual number to read 1800-BUY-PRINTS.
Last but not least is unlimited international calling. Today most businesses – big and small – are waiting to grab business opportunity from around the world, so they are keen on expanding their activities in other countries. For these businesses, VoIP is a boon, as it offers affordable communications that were beyond their imagination a few years ago.
Edited by Blaise McNamee