Motorola, a provider of communication products and services, has announced that it has released its new EDGE Service Assurance Software Suite that is designed to equip cable and telecom operators with customer care applications for the evolving home network.  

According to the company, the Motorola (News - Alert) EDGE Service Assurance Software Suite enables broadband service provider customers to offer their subscribers a differentiated end-user experience. As digital home evolves so does is its support burden and support costs and service providers that want to avoid and shorten lengthy support calls and reduce expensive truck rolls; EDGE provides the tools operators need to this.

The cornerstone of the new software family will be Motorola's EDGE Manager remote management software platform (formerly Motorola NBBS). Motorola's EDGE Manager is a multi-protocol management solution that supports Broadband Forum's (News - Alert) TR-069, SNMP, OMA-DM, WIB, Telnet and HTTP DL Server protocols. It can scale to support tens of millions of devices in a single instance or deployment with its ability to easily integrate into operators’ existing OSS and billing systems.

In addition to EDGE Manager, the EDGE software suite will include Motorola's eCare and MotoPLYR applications. The eCare provides real-time diagnostics and delivery of scripts for automatic reconfiguring of browser, email and other settings. The MotoPLYR is a diagnostic application for IPTV (News - Alert) set-tops.

EDGE provides broadband service providers with increased visibility in the home network and provides them with ability to automate activation and troubleshoot a myriad of standards-based connected devices within the home. With the aid of EDGE service providers can also monitor usage performance and manage the service quality for their subscribers.

lan Lefkof, corporate vice president and general manager of Software Solutions at Motorola Mobility, commented that the evolution of the digital home is placing an increased support burden on service providers as consumers migrate to advanced gateways and multi-screen services. Integrated management processes and customer service experiences need not be cumbersome, even in today's multi-screen service environment. With their EDGE Service Assurance Software Suite, they are giving broadband and video service operators the tools needed to better manage financial and operational resources and to ensure a positive user experience for their customers.

Lefkof added that with the rapid pace of innovation they're committed to today, they knew it was critical to future-proof the support capabilities of technology migration plans now for services such as IPTV and Wi-Fi. They recognize the long-term value of a scalable, agnostic, multi-protocol solution that will enable the accelerated delivery of new media services.