nTelos Wireless, a provider of wireless voice and data services, announced the introduction of a new on-device self-service account management capability provided by Telespree (News - Alert) Communications.

Telespree, a provider of on-device self-service solutions enables nTelos subscribers to access their account information directly on their handsets without calling customer care, using an automated voice response system or searching for dedicated retail assistance. The automation of traditional account management functions on the device enhances customer experience in all respects, said company sources.

In a press release, Conrad Hunter, president of nTelos Wireless, commented, “With Telespree, subscribers are able to easily manage their accounts directly on their handsets at their own convenience.” “Additionally, by using the self-care menu for displaying messages, nTelos can reach its customers with new offers and promotions at any time. An on-device solution meets our customer’s expectations for self-service while also allowing us to improve customer satisfaction and the customer’s experience, and be more efficient operationally,” Hunter added.

According to Telespree sources it will be supporting both nTelos prepaid and postpaid subscribers. Subscribers will be given the option of selecting from a dynamic ‘My Account’ menu on their phones which shows a list of self-care options customized for their specific accounts and devices.

Subscribers will be able to ‘View Account’ including minutes and/or balance, due date, plan and features summary and ‘Make Payment’ by adding money to an account or paying an outstanding balance. These features will depend on the plan selected.

However, all subscribers can access ‘Find Store’ to locate an nTelos store by ZIP or city and state directly on their devices. Other self-care functions that are to be added are Change Plan and Add Features. Subscribers will be able to change their plans and add or change optional features besides benefiting from timely promotions received on their mobile phones.

Bill deKay, chief executive officer of Telespree, said, “nTelos is committed to enhancing the customer experience for all its wireless subscribers. Telespree’s solution enables nTelos to automate self-care activities directly on the wireless phone and provide customized, real time user experiences specific to different plan types and mobile devices.”

The various features offered by the Telespree solution are a full range of on-device self-service functionality such as activation, service enrollment, self-care/account management, mobile marketing and more.  Telespree on-device self-service functionality is supported across all wireless device types including handsets, embedded modules, PDAs, Smartphones, data cards and others. Telespree self-service applications allow carriers to reduce customer care and distribution costs and enhance end user experience and revenue generation.